My Bookings

Login site >> click "My bookings" menu:

With this feature, customers can:

1) Send Email

Send Order to customer's email again.

The admin can find setting of email in Events >> Settings >> Mail >> New Order

2) Download Tickets

Download PDF Ticket file.

3) View Invoice

Click "invoice", you will see pdf invoice in browser

4) Send Invoice

Send invoice to customer's email.

The admin can setup email invoice in Events >> Settings >> PDF invoice >> Invoice Mail tab.

• Enable: you have to choose "yes" to display "send invoice" button in My bookings of customer

5) Cancel Booking

The customer can cancel ticket.

The admin can configure customer ticket cancellation in Events >> Settings >> Cancel tab.

Read more here

6) View Ticket List

Click "Ticket List" button, you will see popup:

a) Check if the ticket has been checked in yet

• In the Check Ticket column, click the “Check” link to verify a ticket. The system will then open a new page showing the ticket information.

Note: This validate ticket page only displays ticket information — it cannot be used to update the Check-In status.

Mange Tickets in my bookings

Validate Ticket page

b) Transfer Ticket

The customer can transfer tickets to another customers.

Step 1: The Admin setup Settings in the Backend

Go to: Events >> Settings >> Ticket Transfer

• Allow transfer tickets: The customer can transfer(resale) tickets to anotehr customers.

• Create a user account: The system will create an account for the transferee, allowing them to log in to the website and download tickets.

• Allow changing customer name: The ticket owner’s name will be updated to the transferee’s name.

• Add “(transfer)” after the customer name: The transferee’s name will be displayed like this: transferee’s name (transfer). Ex: John (transfer)

Step 2: The Customer transfers a ticket

• Firstly, the customer click "ticket list" button

• Next, the customer choose a ticket he want to transfer

• Then, click "transfer tickets" button and fill in receiver's information including email, name and phone number.

• Then the system will send the PDF ticket to the new customer's email and create a new account for the customer, so they can log in to the site and download their tickets.

Step 3: The transferee will log in the website and download ticket in "Tickets Received" Menu

• You will see the word "transfer" beside the new customer's name in Validate Ticket page.

7: The admin customize template

you can add the shortcode to display “Completed”, “Pending”, and “Canceled” booking statuses in the Manage Booking section of the customer dashboard.

add_filter( 'get_list_booking_user_current_status', function(){ return array( 'Completed', 'Pending', 'Canceled ); } );