Manage Tickets

This is where all customer tickets are managed.

1: View All Tickets:

Go to Events >> Manage Tickets

This feature allows you to:

• Quickly find Tickets by Booking ID

• Download the PDF ticket or Send Tickets to Customers

2: Edit a Ticket

In the ticket list, click a "ticket number" to edit it. You can change Start Event Date & End Event Date of each ticket.

3: Add a New Ticket

Go to Events >> Manage Tickets >> Add new ticket

Add Details for the new ticket

4: Reschedule Tickets

Watch video tutorials: https://youtu.be/mbF2QSWCtQA

If an event changes schedule, you can change Start Event Date & End Event Date for all tickets of that event

Step 1: Go to reschedule tickets setion

Go to: Events >> Manage Tickets >> Reschedule Tickets

Step 2: Filter All Tickets of an Event

+ Case 1: Filter all tickets for an event

• Select an event in the event field in the search bar

• Click search

+ Case 2: Filter tickets by a specific event start and end date

• Select an event in the event field in the search bar

• Set start date & time and end date & time

• Click Search

Additional options:

• Click “Send Mail All Customers” → The system will send an email to all customers. You can customize the email content, including updating event dates and providing the reason for the change

• Click "Export All Customer Emails" → The system will export all customer emails to CSV files.

Step 3: Replace Date of Tickets

After filter tickets you expect:

• Select tickets

• Choose replace date in the actions field

• Change the new event start date & time and end date & time

• Click update