Cancel/Refund Booking

Step 1: The Admin enables booking cancellation

Go to Events >> Settings >> Cancel Tab: tick the checkbox "Allow customers to cancel booking"

Step 2: Vendor set up cancellation policy for each event

Step 3: Customers cancel bookings

Customers can cancel their booking up to X days before the event starts

customers cancel booking

After a booking is successfully canceled, the system automatically changes its status to Canceled and removes the corresponding ticket

Step 4: The admin refunds the money to the customer

When a booking cancellation is successful, an email containing the Booking ID will be sent to the vendor, admin, and customer (set up the cancellation email here ). This allows the admin to know which Booking ID was canceled.

• Firstly, find Booking you want by booking ID

• Then, click the ticket title, go to Payment Method tab and click Booking ID link

• After clicking the link, the order in WooCommerce will be displayed, click Refund button to refund the money to the customer