> For the complete documentation index, see [llms.txt](https://ovatheme.gitbook.io/meup/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ovatheme.gitbook.io/meup/main-features/admin-features/settings/mail.md).

# Mail

## **1:** Explain some fields in settings

These are basic fields that are present in most settings.

* **Enable:** 
  * Yes: Allow the system to send emails.
  * No: Do not allow the system to send emails.
* **Send to each customer:** If a customer books 2 tickets, the system will send separate emails to both ticket holders.
* **Sent email to:** You can choose the recipients — Administrator, Vendor, or Customer..
* **Recipients**: You can add the email addresses of other people to receive emails in addition to the default recipients (Administrator, Vendor, or Customer).
  * Example: you can insert value for this settings as followers: <person1@gmail.com>, <person2@gmail.com>
* **Subject:** Subject of email
* **From Name:** You should enter your brand here.
* **Send from email:**&#x20;
  * This is the email address the recipient sees in their inbox.
  * The "From email" address should use your own domain (e.g., @yourdomain.com) to reduce the risk of being marked as spam.

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FY9Og7GlZp8H1oXFa8qeK%2Fglobal-setting-meup.png?alt=media&amp;token=d1d67ea5-6087-4714-9fef-3b41201d3f63" alt=""><figcaption></figcaption></figure>

## **2. Email Settings**

### **2.1: New Order**

Go to **Events >> Settings >> Mail >> New Order**

Enable&#x73;**:** Allow the system to automatically send an email when a customer successfully books an event, whether it is free or paid.

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert some available tags:
  * \[el\_event]: Display event name
  * \[el\_booking\_id]: Booking ID
  * \[el\_total]: Display total of booking
  * \[el\_date]: The date the event takes place
  * \[el\_type\_ticket]: Display all ticket in booking with quantity.
  * \[el\_extra\_services]: Display services in booking with quantity.
  * \[el\_address]: Address of event
  * \[el\_venue]: Venue of event
  * \[el\_name]: Name of event
  * \[el\_phone]: Phone of vendor or phone in contact area  when create an event.
  * \[el\_email]: Email of vendor or email in contact area  when create an event.
  * \[el\_custom\_fields]: Display custom fields in booking form.

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FOJXgBlgLO18YZCQ5xcov%2FScreenshot%202025-11-10%20at%2015.32.36.png?alt=media&amp;token=4d2c0106-02f0-4e61-94e4-0d290a85fce2" alt=""><figcaption></figcaption></figure>

### **2.2 New Event**

Go to **Events >> Settings >> Mail >> New Event**

**Enables:** Allow the system to automatically send an email when the vendor creates a new event successfully.

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert available tag:
  * \[el\_event]: Display event name

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FwaXzNfGkwk6h1q02OqaY%2FScreenshot%202025-11-10%20at%2015.33.47.png?alt=media&amp;token=a9a4eb63-5bae-43d1-8d87-6c6fd3ee935f" alt=""><figcaption></figcaption></figure>

### **2.3 New User/Vendor**

Go to **Events >> Settings >> Mail >> New User/Vendor**

**Enables:** Allow the system to automatically send an email when a guest registers a new account

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert available tag:
  * \[el\_link\_profile]: Display Profile link of user.
  * \[el\_link\_home\_page]: Display homepage link.

![](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2F2q3ex0oKTIwPSwQOJkLB%2FScreenshot%202025-11-10%20at%2015.34.55.png?alt=media\&token=e2798b96-b4ab-451f-842f-64b3cdf6cef8)

### **2.4 Report Event**

Go to **Events >> Settings >> Mail >> Report Event**&#x20;

**Enables:** Allow the system to automatically send an email when a user reports an event for issues like event spam or cheating.

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert available tag:
  * \[el\_message]: The message from the guest who makes a report.
  * \[el\_link\_event]: The link to an event

![](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FDM101iSCq03XXvvslkBZ%2FScreenshot%202025-11-10%20at%2015.36.11.png?alt=media\&token=554be62a-3830-487c-8566-c30c18ad88c7)

### **2.5 Contact vendor**

Go to **Events >> Settings >> Mail >> Contact Vendor**

**Enables:** Allow the system to automatically send an email when a guest contacts a vendor through the site’s contact form.

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert available tag:
  * \[el\_event\_name]: Name of event
  * \[el\_name]: Name of guest
  * \[el\_mail]: Email of guest
  * \[el\_phone]: Phone of guest
  * \[el\_content]: Message of guest

![](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FobnEEpApnV5GnToNVOAW%2FScreenshot%202025-11-10%20at%2015.37.00.png?alt=media\&token=b785dd4b-ffdc-4c7a-aaeb-6a73c216b0f3)

### 2.6 Payout

**Enables:** Allow the system to automatically send an email when a vendor requests a withdrawal.

**a) Email is sent when the vendor requires a withdrawal.**

Go to **Events >> Settings >> Mail >> Payout >> Request Withdraw**

**Email Content:** You can insert some available tags:

* \[el\_name]: Name of customer
* \[el\_amount]: Amount to withdraw&#x20;
* \[el\_payment\_method]: Payment Method&#x20;
* \[el\_payout]: Payout ID

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FvAlCOMqWYFfanfFmcDgc%2FScreenshot%202025-11-10%20at%2015.38.26.png?alt=media&amp;token=2cacbaa8-fa2d-4723-9f7e-6a82c640a866" alt=""><figcaption></figcaption></figure>

**b) An email is sent when the admin approves the payout and sends the money to the vendor.**

Go to **Events >> Settings >> Mail >> Payout >> Payout Completed**

**Email Content:** You can insert some available tags:

* \[el\_amount]: Amount to withdraw&#x20;
* \[el\_payment\_method]: Payment Method&#x20;
* \[el\_payout]: Payout ID
* \[el\_extra\_info]: Message of administrator.

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FWWo9WHPfYNmMEnVjFAfb%2FScreenshot%202025-11-10%20at%2015.39.18.png?alt=media&amp;token=1cf0e684-d8e4-4025-bc86-4f86e2b6143a" alt=""><figcaption></figcaption></figure>

**c) An email was sent when the admin canceled the payout**

Go to **Events >> Settings >> Mail >> Payout >> Payout Canceled**&#x20;

**Email Content:** You can insert some available tags:

* \[el\_amount]: Amount to withdraw&#x20;
* \[el\_payment\_method]: Payment Method&#x20;
* \[el\_payout]: Payout ID
* \[el\_extra\_info]: Reason for cancellation

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2F7s6YGsDE1ORBrLwBJn04%2FScreenshot%202025-11-10%20at%2015.39.18.png?alt=media&amp;token=aa0fc9b9-691e-418d-b70b-4c2e7714dc0e" alt=""><figcaption></figcaption></figure>

### 2.7 **Remind customer**

Go to **Events >> Settings >> Mail >> Remind Customer**

**Enables:** Allow the system to automatically send an email to remind customers of the start time of the events they registered for.

* **Before x day:** Send an email X days before the event takes place
* **Send a mail every x seconds**: Send an email after each time interval
* **Email Content:** You can insert some available tags:
  * \[el\_event\_name]: Name of event
  * \[el\_event\_start\_time]: The time when the event takes place

![Remind Customer](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FGeoeAotD2ONjUFcK3Igj%2FScreenshot%202025-11-10%20at%2015.42.11.png?alt=media\&token=a76fa3ed-11cb-4ac5-a182-8bb34bda3f3e)

### **2.8 Cancel Booking**

Go to **Events >> Settings >> Mail >> Cancel Booking**

**Enables:** Allow the system to automatically send an email when a customer successfully cancels a booking.

**Email Content:** You can insert some available tags:

* \[booking\_id]: Booking ID&#x20;
* \[event\_name]: Name of event
* \[event\_date]: The time when the event takes place

![](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FE1RQQUl0NGwM48aS2oPI%2FScreenshot%202025-11-10%20at%2015.43.03.png?alt=media\&token=bfbd9d62-9825-48a7-b895-f77386a6adc8)