1: Explain some fields in settings
These are basic fields that are present in most settings.
Enable:
Yes: Allow the system to send email.
No: Do not allow the system to send emails.
Send to each customer: If a customer books 2 tickets, the system will send emails to both of them.
Sent email to: You can choose the recipients of the email: Administrator, Vendor, or Customer.
Recipients: You can add the email addresses of other people to receive emails in addition to the default recipients (Administrator, Vendor, or Customer).
Example: you can insert value for this settings: person1@gmail.com, person2@gmail.com
Subject: Subject of email
From Name: You should insert your brand here.
Send from email:
This is the email address that the recipient sees in their inbox. It helps the recipient identify who the sender is, and it's also the address they can reply to if needed.
The "From email" address should use your own domain (e.g., @yourdomain.com) to avoid being marked as spam. It's recommended to use the same domain as your website or email system to increase credibility.
2: New Order
Usage: Enables the system to automatically send an email when a customer successfully books an event, whether it is free or paid.
Email Content:
This is content of email. You can use table tag in email content.
You can insert some available tags:
[el_event]: Display event name
[el_booking_id]: Booking ID
[el_total]: Display total of booking
[el_date]: The date the event takes place
[el_type_ticket]: Display all ticket in booking with quantity.
[el_extra_services]: Display services in booking with quantity.
[el_address]: Address of event
[el_venue]: Venue of event
[el_name]: Name of event
[el_phone]: Phone of vendor or phone in contact area when create an event.
[el_email]: Email of vendor or email in contact area when create an event.
[el_custom_fields]: Display custom fields in booking form.
3: New Event
Usage: Enables the system to automatically send an email when the vendor creates a new event successfully.
Email Content:
This is content of email. You can use table tag in email content.
You can insert available tag:
[el_event]: Display event name
3: New User/Vendor:
Usage: When a guest registers a new account
Email Content:
This is content of email. You can use table tag in email content.
You can insert available tag:
[el_link_profile]: Display Profile link of user.
[el_link_home_page]: Display homepage link.
4: Report Event:
Usage: When a user reports an event for issues like event spam or cheating.
Email Content:
This is content of email. You can use table tag in email content.
You can insert available tag:
[el_message]: The message from the guest who makes a report.
[el_link_event]: The link to an event
5: Contact vendor:
Usage: When a guest contacts a vendor through the site’s contact form.
Email Content:
This is content of email. You can use table tag in email content.
You can insert available tag:
[el_event_name]: Name of event
[el_name]: Name of guest
[el_mail]: Email of guest
[el_phone]: Phone of guest
[el_content]: Message of guest
6: Payout
Usage: An email will be sent when a vendor requests a withdrawal.
a) Email is sent when the vendor requires a withdrawal.
Email Content: You can insert some available tags:
[el_name]: Name of customer
[el_amount]: Amount to withdraw
[el_payment_method]: Payment Method
[el_payout]: Payout ID
b) An email is sent when the admin approves the payout and sends the money to the vendor.
Email Content: You can insert some available tags:
[el_amount]: Amount to withdraw
[el_payment_method]: Payment Method
[el_payout]: Payout ID
[el_extra_info]: Message of administrator.
c) An email was sent when the admin canceled the payout.
Email Content: You can insert some available tags:
[el_amount]: Amount to withdraw
[el_payment_method]: Payment Method
[el_payout]: Payout ID
[el_extra_info]: Reason for cancellation
7: Remind customer:
Usage: Remind customers of the start time of the events they registered for.
Before x day: Send an email X days before the event takes place
Send a mail every x seconds: Send an email after each time interval
Email Content: You can insert some available tags:
[el_event_name]: Name of event
[el_event_start_time]: The time when the event takes place
8: Cancel Booking
Usage: Send an email when a customer successfully cancels a booking.
Email Content: You can insert some available tags:
[booking_id]: Booking ID
[event_name]: Name of event
[event_date]: The time when the event takes place
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