Mail

1: Explain some fields in settings

These are basic fields that are present in most settings.

  • Enable:

    • Yes: Allow the system to send emails.

    • No: Do not allow the system to send emails.

  • Send to each customer: If a customer books 2 tickets, the system will send separate emails to both ticket holders.

  • Sent email to: You can choose the recipients — Administrator, Vendor, or Customer..

  • Recipients: You can add the email addresses of other people to receive emails in addition to the default recipients (Administrator, Vendor, or Customer).

    • Example: you can insert value for this settings as followers: person1@gmail.com, person2@gmail.com

  • Subject: Subject of email

  • From Name: You should enter your brand here.

  • Send from email:

    • This is the email address the recipient sees in their inbox. It helps them identify the sender and is also the address they can reply to if needed.

    • The "From email" address should use your own domain (e.g., @yourdomain.com) to reduce the risk of being marked as spam. For better credibility, it's recommended to use the same domain as your website or email system.

2: New Order

Usage: Enables the system to automatically send an email when a customer successfully books an event, whether it is free or paid.

Email Content:

  • This is content of email. You can use table tag in email content.

  • You can insert some available tags:

    • [el_event]: Display event name

    • [el_booking_id]: Booking ID

    • [el_total]: Display total of booking

    • [el_date]: The date the event takes place

    • [el_type_ticket]: Display all ticket in booking with quantity.

    • [el_extra_services]: Display services in booking with quantity.

    • [el_address]: Address of event

    • [el_venue]: Venue of event

    • [el_name]: Name of event

    • [el_phone]: Phone of vendor or phone in contact area when create an event.

    • [el_email]: Email of vendor or email in contact area when create an event.

    • [el_custom_fields]: Display custom fields in booking form.

3: New Event

Usage: Enables the system to automatically send an email when the vendor creates a new event successfully.

Email Content:

  • This is content of email. You can use table tag in email content.

  • You can insert available tag:

    • [el_event]: Display event name

3: New User/Vendor:

Usage: When a guest registers a new account

Email Content:

  • This is content of email. You can use table tag in email content.

  • You can insert available tag:

    • [el_link_profile]: Display Profile link of user.

    • [el_link_home_page]: Display homepage link.

4: Report Event:

Usage: When a user reports an event for issues like event spam or cheating.

Email Content:

  • This is content of email. You can use table tag in email content.

  • You can insert available tag:

    • [el_message]: The message from the guest who makes a report.

    • [el_link_event]: The link to an event

5: Contact vendor:

Usage: When a guest contacts a vendor through the site’s contact form.

Email Content:

  • This is content of email. You can use table tag in email content.

  • You can insert available tag:

    • [el_event_name]: Name of event

    • [el_name]: Name of guest

    • [el_mail]: Email of guest

    • [el_phone]: Phone of guest

    • [el_content]: Message of guest

6: Payout

Usage: An email will be sent when a vendor requests a withdrawal.

a) Email is sent when the vendor requires a withdrawal.

Email Content: You can insert some available tags:

  • [el_name]: Name of customer

  • [el_amount]: Amount to withdraw

  • [el_payment_method]: Payment Method

  • [el_payout]: Payout ID

b) An email is sent when the admin approves the payout and sends the money to the vendor.

Email Content: You can insert some available tags:

  • [el_amount]: Amount to withdraw

  • [el_payment_method]: Payment Method

  • [el_payout]: Payout ID

  • [el_extra_info]: Message of administrator.

c) An email was sent when the admin canceled the payout.

Email Content: You can insert some available tags:

  • [el_amount]: Amount to withdraw

  • [el_payment_method]: Payment Method

  • [el_payout]: Payout ID

  • [el_extra_info]: Reason for cancellation

7: Remind customer:

Usage: Remind customers of the start time of the events they registered for.

  • Before x day: Send an email X days before the event takes place

  • Send a mail every x seconds: Send an email after each time interval

  • Email Content: You can insert some available tags:

    • [el_event_name]: Name of event

    • [el_event_start_time]: The time when the event takes place

Remind Customer

8: Cancel Booking

Usage: Send an email when a customer successfully cancels a booking.

Email Content: You can insert some available tags:

  • [booking_id]: Booking ID

  • [event_name]: Name of event

  • [event_date]: The time when the event takes place

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