1: Explain some fields in settings
These are basic fields that are present in most settings.
Enable:
Yes: Allow the system to send emails.
No: Do not allow the system to send emails.
Send to each customer: If a customer books 2 tickets, the system will send separate emails to both ticket holders.
Sent email to: You can choose the recipients — Administrator, Vendor, or Customer..
Recipients: You can add the email addresses of other people to receive emails in addition to the default recipients (Administrator, Vendor, or Customer).
Example: you can insert value for this settings as followers: person1@gmail.com, person2@gmail.com
Subject: Subject of email
From Name: You should enter your brand here.
Send from email:
This is the email address the recipient sees in their inbox.
The "From email" address should use your own domain (e.g., @yourdomain.com) to reduce the risk of being marked as spam.
2. Email Settings
2.1: New Order
Go to Events >> Settings >> Mail >> New Order
Enables: Allow the system to automatically send an email when a customer successfully books an event, whether it is free or paid.
Email Content:
This is content of email. You can use table tag in email content.
You can insert some available tags:
[el_event]: Display event name
[el_booking_id]: Booking ID
[el_total]: Display total of booking
[el_date]: The date the event takes place
[el_type_ticket]: Display all ticket in booking with quantity.
[el_extra_services]: Display services in booking with quantity.
[el_address]: Address of event
[el_venue]: Venue of event
[el_name]: Name of event
[el_phone]: Phone of vendor or phone in contact area when create an event.
[el_email]: Email of vendor or email in contact area when create an event.
[el_custom_fields]: Display custom fields in booking form.
2.2 New Event
Go to Events >> Settings >> Mail >> New Event
Enables: Allow the system to automatically send an email when the vendor creates a new event successfully.
Email Content:
This is content of email. You can use table tag in email content.
You can insert available tag:
[el_event]: Display event name
2.3 New User/Vendor
Go to Events >> Settings >> Mail >> New User/Vendor
Enables: Allow the system to automatically send an email when a guest registers a new account
Email Content:
This is content of email. You can use table tag in email content.
You can insert available tag:
[el_link_profile]: Display Profile link of user.
[el_link_home_page]: Display homepage link.
2.4 Report Event
Go to Events >> Settings >> Mail >> Report Event
Enables: Allow the system to automatically send an email when a user reports an event for issues like event spam or cheating.
Email Content:
This is content of email. You can use table tag in email content.
You can insert available tag:
[el_message]: The message from the guest who makes a report.
[el_link_event]: The link to an event
2.5 Contact vendor
Go to Events >> Settings >> Mail >> Contact Vendor
Enables: Allow the system to automatically send an email when a guest contacts a vendor through the site’s contact form.
Email Content:
This is content of email. You can use table tag in email content.
You can insert available tag:
[el_event_name]: Name of event
[el_name]: Name of guest
[el_mail]: Email of guest
[el_phone]: Phone of guest
[el_content]: Message of guest
2.6 Payout
Enables: Allow the system to automatically send an email when a vendor requests a withdrawal.
a) Email is sent when the vendor requires a withdrawal.
Go to Events >> Settings >> Mail >> Payout >> Request Withdraw
Email Content: You can insert some available tags:
[el_name]: Name of customer
[el_amount]: Amount to withdraw
[el_payment_method]: Payment Method
[el_payout]: Payout ID
b) An email is sent when the admin approves the payout and sends the money to the vendor.
Go to Events >> Settings >> Mail >> Payout >> Payout Completed
Email Content: You can insert some available tags:
[el_amount]: Amount to withdraw
[el_payment_method]: Payment Method
[el_payout]: Payout ID
[el_extra_info]: Message of administrator.
c) An email was sent when the admin canceled the payout
Go to Events >> Settings >> Mail >> Payout >> Payout Canceled
Email Content: You can insert some available tags:
[el_amount]: Amount to withdraw
[el_payment_method]: Payment Method
[el_payout]: Payout ID
[el_extra_info]: Reason for cancellation
2.7 Remind customer
Go to Events >> Settings >> Mail >> Remind Customer
Enables: Allow the system to automatically send an email to remind customers of the start time of the events they registered for.
Before x day: Send an email X days before the event takes place
Send a mail every x seconds: Send an email after each time interval
Email Content: You can insert some available tags:
[el_event_name]: Name of event
[el_event_start_time]: The time when the event takes place
2.8 Cancel Booking
Go to Events >> Settings >> Mail >> Cancel Booking
Enables: Allow the system to automatically send an email when a customer successfully cancels a booking.
Email Content: You can insert some available tags:
[booking_id]: Booking ID
[event_name]: Name of event
[event_date]: The time when the event takes place
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