# Cancellation Policy ## Watch The Video Tutorial {% embed url="" %} ## 1: Setting Go to **WooCommerce >> Settings >> Booking & Rental >> Cancellation Policy Settings**

* **Minimum time required before canceling (hours)**: The minimum number of hours in advance that a customer must cancel their booking. Cancellations will not be allowed if this time limit is not met. For example, if you set the minimum cancellation time to 24 hours, and a customer books at 10:00 AM on 27/05/2024, they must cancel the booking before 10:00 AM on 26/05/2024. After this time, the system will no longer accept booking cancellations. * **Cancellation is accepted if the total order is less than x amount**: This means the customer can only cancel the booking if the total amount is less than X ## 2: Booking Cancellation Process ### 2.1: For Customers * Customers first navigate to **“My Account” > “Orders” tab** * For bookings that meet the cancellation policy, the **“Cancel”** button will be displayed. * Customers select the booking they want to cancel and click the **“Cancel”** button.

* After cancellation, the **booking status** will be updated to **“Cancelled”**.

### 2.2: For the Admin The admin can access the booking details in the backend to process a refund for the customers. The refund will depends payment gateway that you are using in site.