Cancellation Policy
1: Setting
Go to WooCommerce >> Settings >> Booking & Rental >> Cancellation Policy Settings
This feature enable you to offer Order Cancellation Policy.
Minimum Time Required Before Cancelling
For instance: You set Minimum Time Required Before Cancelling is 24 hours, so when a customer make a booking at 10:00 AM on 27/05/2024, he have to cancel your order before 7:00 AM on 26/05/2024. After that time, the order cancellation won't be accepted.
Cancellation is accepted if the total order is less than x amount: This means that a customer only make order cancellation when order amount is less than x amount.
2: Customer Cancel
The customer go to My account >> Order tab.
All order that fit policy will see "Cancel" button.
After Cancel, you will see Order Status: Cancelled
The Admin can access Oder Detail in backend to Refund to customer. The refund will depends payment gateway that you are using in site.
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