# Mail

## **1:** Explain some fields in settings

These are basic fields that are present in most settings.

* **Enable:**&#x20;
  * Yes: Allow the system to send emails.
  * No: Do not allow the system to send emails.
* **Send to each customer:** If a customer books 2 tickets, the system will send separate emails to both ticket holders.
* **Sent email to:** You can choose the recipients — Administrator, Vendor, or Customer..
* **Recipients**: You can add the email addresses of other people to receive emails in addition to the default recipients (Administrator, Vendor, or Customer).
  * Example: you can insert value for this settings as followers: person1@gmail.com, person2@gmail.com
* **Subject:** Subject of email
* **From Name:** You should enter your brand here.
* **Send from email:**&#x20;
  * This is the email address the recipient sees in their inbox. It helps them identify the sender and is also the address they can reply to if needed.
  * The "From email" address should use your own domain (e.g., @yourdomain.com) to reduce the risk of being marked as spam. For better credibility, it's recommended to use the same domain as your website or email system.

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FvbaCKz3S6G1hKSozhnzm%2FScreenshot%202025-06-13%20at%2016.38.36.png?alt=media&#x26;token=87e9a629-d6ea-4eeb-b28e-49dcf8085611" alt=""><figcaption></figcaption></figure>

## **2: New Order**

**Usage:** **Enables the system to automatically send an email when a customer successfully books an event, whether it is free or paid.**

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert some available tags:
  * \[el\_event]: Display event name
  * \[el\_booking\_id]: Booking ID
  * \[el\_total]: Display total of booking
  * \[el\_date]: The date the event takes place
  * \[el\_type\_ticket]: Display all ticket in booking with quantity.
  * \[el\_extra\_services]: Display services in booking with quantity.
  * \[el\_address]: Address of event
  * \[el\_venue]: Venue of event
  * \[el\_name]: Name of event
  * \[el\_phone]: Phone of vendor or phone in contact area  when create an event.
  * \[el\_email]: Email of vendor or email in contact area  when create an event.
  * \[el\_custom\_fields]: Display custom fields in booking form.

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FNb7nmgGHH9fYRWkywZzC%2FScreenshot%202025-06-13%20at%2016.35.18.png?alt=media&#x26;token=ba56bc14-d89d-4e77-8f13-1323d2b70dca" alt=""><figcaption></figcaption></figure>

## **3: New Event**

**Usage: Enables the system to automatically send an email when the vendor creates a new event successfully.**

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert available tag:
  * \[el\_event]: Display event name

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2Fy5VStDPKCHUzqruKw9Dh%2FScreenshot%202025-06-13%20at%2016.34.32.png?alt=media&#x26;token=57b432da-cfa0-4869-995b-cd3195c32cd0" alt=""><figcaption></figcaption></figure>

## **3: New User/Vendor:**&#x20;

**Usage: When a guest registers a new account**

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert available tag:
  * \[el\_link\_profile]: Display Profile link of user.
  * \[el\_link\_home\_page]: Display homepage link.

![](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FBdDWAPwdEOHSuamo6WKJ%2FScreen%20Shot%202024-08-19%20at%2017.45.07.png?alt=media\&token=4bee9f73-92ad-4c58-b6be-0b70eba2e7d1)

## **4: Report Event:**

**Usage: When a user reports an event for issues like event spam or cheating.**

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert available tag:
  * \[el\_message]: The message from the guest who makes a report.
  * \[el\_link\_event]: The link to an event

![](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2F3ZPOVlE67hM35GVQ3nFa%2FScreenshot%202025-06-13%20at%2016.49.23.png?alt=media\&token=b750e4e8-40f4-4ad3-8b43-51f8edf12fe2)

## **5: Contact vendor:**&#x20;

**Usage: When a guest contacts a vendor through the site’s contact form.**

**Email Content:**

* This is content of email. You can use table tag in email content.
* You can insert available tag:
  * \[el\_event\_name]: Name of event
  * \[el\_name]: Name of guest
  * \[el\_mail]: Email of guest
  * \[el\_phone]: Phone of guest
  * \[el\_content]: Message of guest

![](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FsXL9wsc2urMzqSJWhx0i%2FScreenshot%202025-06-13%20at%2016.52.40.png?alt=media\&token=a6151c87-e182-4747-9eef-5b494202b825)

## 6: Payout

**Usage: An email will be sent when a vendor requests a withdrawal.**

**a) Email is sent when the vendor requires a withdrawal.**

**Email Content:** You can insert some available tags:

* \[el\_name]: Name of customer
* \[el\_amount]: Amount to withdraw&#x20;
* \[el\_payment\_method]: Payment Method&#x20;
* \[el\_payout]: Payout ID

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FfImiP22oHVlR4WDpywb6%2FScreen%20Shot%202024-08-19%20at%2017.44.31.png?alt=media&#x26;token=94cbb826-e3a9-4d1f-9f9b-29605830fa3f" alt=""><figcaption></figcaption></figure>

**b) An email is sent when the admin approves the payout and sends the money to the vendor.**

**Email Content:** You can insert some available tags:

* \[el\_amount]: Amount to withdraw&#x20;
* \[el\_payment\_method]: Payment Method&#x20;
* \[el\_payout]: Payout ID
* \[el\_extra\_info]: Message of administrator.

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FdGpz9RfF090pB1AUwCHA%2FScreen%20Shot%202024-08-19%20at%2017.44.11.png?alt=media&#x26;token=63b336ef-be76-4c38-918e-20ab07ae7f39" alt=""><figcaption></figcaption></figure>

**c) An email was sent when the admin canceled the payout.**

**Email Content:** You can insert some available tags:

* \[el\_amount]: Amount to withdraw&#x20;
* \[el\_payment\_method]: Payment Method&#x20;
* \[el\_payout]: Payout ID
* \[el\_extra\_info]: Reason for cancellation

<figure><img src="https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FtCbTZ4Ui86oFlRLbYhtb%2FScreen%20Shot%202024-08-19%20at%2017.43.50.png?alt=media&#x26;token=0632dce8-4907-4222-ba61-dc5d498c5679" alt=""><figcaption></figcaption></figure>

## 7: **Remind customer:**&#x20;

**Usage: Remind customers of the start time of the events they registered for.**

* **Before x day:** Send an email X days before the event takes place
* **Send a mail every x seconds**: Send an email after each time interval
* **Email Content:** You can insert some available tags:
  * \[el\_event\_name]: Name of event
  * \[el\_event\_start\_time]: The time when the event takes place

![Remind Customer](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2FFRXx5lqqLsoq3r0gRq1f%2FScreenshot%202025-06-13%20at%2017.11.17.png?alt=media\&token=e3727e0b-338a-4de8-990a-b7074f830b38)

## **8: Cancel Booking**

**Usage: Send an email when a customer successfully cancels a booking.**

**Email Content:** You can insert some available tags:

* \[booking\_id]: Booking ID&#x20;
* \[event\_name]: Name of event
* \[event\_date]: The time when the event takes place

![](https://4016371164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M1-bzGggknMKVWOqg5-%2Fuploads%2Fp8FYhY5qkKKQ5w6SOjGk%2FScreenshot%202025-06-13%20at%2017.16.11.png?alt=media\&token=3396edb5-6125-4457-bb7f-01a94b63de89)
