> For the complete documentation index, see [llms.txt](https://ovatheme.gitbook.io/brw/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ovatheme.gitbook.io/brw/brw-menu/settings/cancellation-policy.md). # Cancellation Policy Define rules for when customers can cancel bookings ## Watch The Video Tutorial {% embed url="" %} ## 1: Setting Go to WooCommerce >> Settings >> Booking & Rental >> Cancellation Policy

### Cancel Before X Hours Minimum hours before the pickup date that a customer can cancel. Set to `0` to allow cancellation at any time. Setting to `48` prevents cancellation within 2 days of pickup. Default: 0 ### Accept Cancel If Order Total < Amount Allow cancellation only if the order total is less than this amount. Set to a very high value (e.g., `9999999`) to allow cancellation of all orders. Set to `0` to prevent all cancellations via this rule. Default: 1 {% hint style="info" %} **Both conditions apply:** Cancellation is allowed only when *both* the hours condition and the amount condition are satisfied simultaneously. {% endhint %} ## 2: Booking Cancellation Process ### 2.1: For Customers * Customers first navigate to **“My Account” > “Orders” tab** * For bookings that meet the cancellation policy, the **“Cancel”** button will be displayed. * Customers select the booking they want to cancel and click the **“Cancel”** button.

* After cancellation, the **booking status** will be updated to **“Cancelled”**.

### 2.2: For the Admin The admin can access the booking details in the backend to process a refund for the customers. The refund will depends payment gateway that you are using in site.