For the complete documentation index, see llms.txt. This page is also available as Markdown.
Cancellation Policy
Define rules for when customers can cancel bookings
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1: Setting
Go to WooCommerce >> Settings >> Booking & Rental >> Cancellation Policy
Cancel Before X Hours
Minimum hours before the pickup date that a customer can cancel. Set to 0 to allow cancellation at any time. Setting to 48 prevents cancellation within 2 days of pickup.
Default: 0
Accept Cancel If Order Total < Amount
Allow cancellation only if the order total is less than this amount. Set to a very high value (e.g., 9999999) to allow cancellation of all orders. Set to 0 to prevent all cancellations via this rule.
Default: 1
Both conditions apply: Cancellation is allowed only when both the hours condition and the amount condition are satisfied simultaneously.
2: Booking Cancellation Process
2.1: For Customers
Customers first navigate to “My Account” > “Orders” tab
For bookings that meet the cancellation policy, the “Cancel” button will be displayed.
Customers select the booking they want to cancel and click the “Cancel” button.
Manage Order
After cancellation, the booking status will be updated to “Cancelled”.
2.2: For the Admin
The admin can access the booking details in the backend to process a refund for the customers. The refund will depends payment gateway that you are using in site.
